Due to the nature of our products being cosmetics, we do not accept refunds or exchanges. However, if your item arrives faulty or damaged, please contact us within 7 days of receipt with clear photos, and we will be happy to assist with a replacement. All sales are final unless the product is proven to be defective.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can click the link to see real-time updates on your shipment. If you haven’t received the email, please check your spam folder or contact our support team.

We currently ship within Singapore and Malaysia only. If you're interested in distribution opportunities in other countries, feel free to reach out to us at hello@ellecobeauty.com.